FAQs

Any driver who has undergone our thorough background checks, vetting process and competency evaluations can become an ally and offer roadside assistance.

Switching roles is easy—just toggle the switch in the app. To become an Ally, you'll need to pass our vetting process, which includes identity verification, background checks, and competency checks for the services you offer. Once approved, you can assist drivers in need.

All Allies undergo identity verification, background checks, and service competency evaluations. You can also view their ratings from previous jobs for added assurance.

Road Ally offers a wide range of roadside services, including tire changes, jump starts, fuel delivery, towing service, lockouts and more. These services can be requested through the app.

Our proprietary algorithm matches you with the best Ally based on proximity, competency, rating, completion time and more, ensuring fast and reliable service.

Response times vary depending on location and traffic, but the app is designed to connect you with the closest ally to get you back on the road as quickly as possible.

Yes, there is a fee for the services provided by allies. The cost will be displayed in the app before you confirm your request for assistance.

Yes, after receiving help, you can rate and leave feedback on your experience to help improve the service and assist other users.

If no allies are nearby, Road Ally will notify you and try to connect you with the next available professional service provider in your area.