Privacy Policy

This Privacy Policy explains how Road Ally (“we,” “us,” or “our”) collects, uses, and discloses information about users (“you” or “your”) of our website and mobile applications (“Services”). By using our Services, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Account Registration: When you create an account, we may collect your name, email address, phone number, payment information, and other relevant details.
Profile & Preferences: You may choose to provide additional profile information such as profile photo or preferred service settings.

1.2 Usage Information

Device & Log Data: We automatically collect information about your device, including your IP address, browser type, mobile device ID, operating system, and the dates and times of your interactions with our Services.
Location Data: With your permission, we collect precise geolocation data from your device to enable matching with nearby service providers or requesters.

1.3 Cookies & Similar Technologies

We may use cookies, web beacons, and similar technologies to remember your preferences, improve site performance, and collect analytics data. You can control cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Services, ensuring accurate location-based assistance.
Facilitate secure payments and transactions.
Personalize your user experience, such as remembering preferences and displaying relevant content.
Communicate with you about updates, promotions, and other news related to Road Ally.
Monitor and analyze trends, usage, and activities for security and analytics.
Detect, investigate, and prevent fraudulent or unauthorized activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share information with:

Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., payment processors)
Business Transactions: If Road Ally is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that deal.
Legal Obligations & Protection: If required by law or in good faith to protect our rights, investigate fraud, or respond to lawful requests.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely dispose of it in accordance with applicable laws and regulations.

5. Your Rights & Choices

Account Information: You can update or delete certain information in your account settings at any time.
Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions in the email.
Location Data: Most mobile devices let you disable location services for specific apps. Note that disabling location services may affect core functionality of Road Ally.

If you are located in certain jurisdictions (e.g., the European Economic Area), you may have additional rights regarding your personal data, including the right to access or delete it.

6. Security Measures

We implement industry-standard security measures, including encryption and secure server protocols, to protect your data. However, no method of transmission over the internet or method of electronic storage is 100% secure. You are responsible for keeping your account credentials confidential.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can delete it.

8. International Data Transfers

If you use our Services from outside the country where our servers are located, your information may be transferred across international borders. We take steps to ensure adequate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Links to Third-Party Websites

Our Services may contain links to other websites or apps. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any site you visit.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted here, and if they are significant, we will provide a more prominent notice or seek your consent.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[email protected]
Road Ally, Innovation Drive, Winnipeg,
MB, Canada R3T 6G2