Frequently asked questions
How fast can I get help?
Most emergency calls are matched to an Ally within 5 minutes. Average arrival time in our coverage areas is under 30 minutes.
Do I need a membership?
No. Road Ally is pay-per-use. There are no monthly fees, contracts, or sign-up costs. You only pay for the services you request.
What services do you offer?
Emergency: battery jumps, flat tire changes, fuel delivery, lockouts, towing, diagnostics. Reserve: tire swaps, oil changes, car detailing, battery testing, and road trip prep inspections — all performed at your location.
Are Allies vetted?
Yes. Every Ally completes identity verification and a background check before they can take their first job. Professional Allies also go through a skills review.
How does payment work?
You pay through the app with a saved card. You see the estimated price before you book, and the final total once the job is complete. No cash changes hands.
Can I cancel a booking?
Yes. You can cancel a Reserve booking free up to 2 hours before the scheduled window. Emergency jobs can be cancelled before an Ally has arrived.
What if I'm not happy with a service?
Contact our support team within 48 hours. We review every complaint, and we'll work with you to make it right — including refunds where appropriate.
Is Road Ally available in my city?
We're live in Winnipeg and expanding rapidly. Download the app to check availability in your area, or contact us to tell us where you'd like us to launch next.